Welcome to the Orangetheory Fitness Return Material Authorization (RMA) Portal, https://otf.returnsportal.net/. Please take a moment to review the return policy prior to submitting your request as some sections may have changed since your last RMA request.


RMA Process Quick Summary


Properly protect and package all items to ensure a safe delivery and keep tracking information for your records.

Burns & Core 1's
MEMBER RECEIPT REQUIRED One-Year Warranty
Send to:
HABCO Services
22313 Boca Rio Road
Boca Raton FL 33433

Core 2's
MEMBER RECEIPT REQUIRED & CERTIFICATE OF DESTRUCTION One Year Warranty
Once RMA is approved & processed, dispose of units based on local requirements.

Tablets
MEMBER RECEIPT REQUIRED One-Year Warranty
Zen Desk Ticket Approval (http://otf.zendesk.com/hc/)
Once RMA is approved, a replacement Tablet is shipped. Mail Defective Tablet to:
HABCO Services
22313 Boca Rio Rd.
Boca Raton FL 33433
Note: Once you receive your REF-OT-TABLET-01 Refurbished Tablet you have 15 business days to return your defective Tablet to the Return Processing Center. NOTE; If the defective Tablet is not returned within the 15-business day period the studio will be charged $299.00 for each Refurbished Tablet your studio received. Please include your RMA Document with the defective Tablet.

Links
MEMBER RECEIPT REQUIRED One Year Warranty
Zen Desk Ticket Approval (http://otf.zendesk.com/hc/)
Send to:
NPE Product Return Center
1000 Boone Ave N, Ste 700
Golden Valley, MN 55427

WR Charging Stations
PO RECEIPT REQUIRED & CERTIFICATE OF DESTRUCTION & IMAGE One Year Warranty
Once RMA is approved & processed, dispose of units based on local requirements
We will no longer stock or sell the charging station (20 port for OTconnect) on shoporangetheory.com. This product is available for purchase through Supplies Central (https://supplies.orangetheory.com/siig-20-port-industrial-usb-3-0-hub-with-charging-hub-20-x-superspeed-usb-3-0-desktop/