Welcome to the Orangetheory Fitness Return Material Authorization (RMA) Portal. Please take a moment to review the return policy prior to submitting your request as some sections may have changed since your last RMA request.
RMA Process Quick Summary
*All RMA credit requests must be submitted within 90days of member return.
*For each product warranty claim a copy of the original member product sales invoice, a screen shot of the Zendesk approval and a certificate of destruction must be submitted.
Properly protect and package all items to ensure a safe delivery and keep tracking information for your records. (US only)
Burns & Core 1's
MEMBER RECEIPT REQUIRED One-Year Warranty
After Zendesk approval & RMA request submitted
Send to:
HABCO Services
22313 Boca Rio Road
Boca Raton FL 33433
Tablets
MEMBER RECEIPT REQUIRED One-Year Warranty
Zendesk Ticket Approval (http://otf.zendesk.com/hc/)
Once RMA is approved, a replacement Tablet is shipped. Mail Defective Tablet to:
HABCO Services
22313 Boca Rio Rd.
Boca Raton FL 33433
Note: Once you receive your REF-OT-TABLET-01 Replacement Tablet you have 15 business days to return your defective Tablet to the Return Processing Center. If the defective Tablet is not returned within the 15-business day period the studio will be charged $299.00, for each Replacement Tablet your studio received. Please include your RMA document with the defective Tablet. You will find a prepaid shipping label enclosed in the box with the Replacement Tablet.
Links
MEMBER RECEIPT REQUIRED One Year Warranty
Zendesk Ticket Approval (http://otf.zendesk.com/hc/)
After Zendesk approval & RMA request submitted
Send to:
NPE Product Return Center
1000 Boone Ave N, Ste 700
Golden Valley, MN 55427
